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Jewellery Shop: David Summerfield Ltd
This is our David Summerfield Ltd Jewellery Shop info page. We have listed the address of David Summerfield Ltd as well as phone numbers and websites. David Summerfield Ltd is in Gateshead, David Summerfield Ltd offers cheap jewellery, online jewellery, gold jewellery, buy jewellery, cheap diamond jewellery in Gateshead and also any type of cheap jewellery in Gateshead. Go To: Gateshead Jewellery Shops [Edit Text]
David Summerfield Ltd
1 The Boulevard
Metrocentre
Gateshead, NE11 9YN
Phone: 0191-460 1444
Fax: 0191-460 1444
Services Offered: None Listed - [Edit]
Areas Served: None Listed - [Edit]
No WebsiteUpdate
I have a strong feeling these reviews are ke! I visited David Summerfield in the Metrocentre to get my 40 year old engagement ring sized up. They said it would cost more than a 9ct gold ring to resize as it was 18ct and they would have to add 18ct to it to make it bigger. I didnt mind paying more as I agreed with them. When I got my ring back, they made me try it on without giving me the option of looking at it, I just put it on straight away as I didnt suspect any wrong doing. However, when I got home and looked at it on my finger properly, I noticed it was out of shape, I took the ring off and noticed they hadnt added any gold to it at all but must have put it on one of the ring sizers that are long and metal (or something like that) and hit the ring until it was stretched. The part of the band that goes under my finger, is now much, much thinner than the rest of the ring and is so thin i am extremely angry. And to say they needed to charge me more because they were adding gold to it? They must think I came down in the last shower. The band now looks so thin, I feel my ring will not last very long and Im heartbroken as it was always intended for my daughter when I die.
Best shop ever, the staff are brilliant, tell them what youd like and they will help as much as possible without being pushy to sell what you dont want, very patient and informative about there jeweler and nothing too much trouble , I have all my jewellery checked and appraised for insurance and they deliver a first class service at all times, have purchased many items at this store and wouldnt go anywhere else now , great staff. Well done !
I bought my original engagment ring from the metro centre store, that staff were great. A bout 1 year later on the the claws snapped, and took it in, was repaired at no cost and came back glittering, and even polished up the platinum like new. I am going to buy an eternity ring from them, as now saved 5000 and know I will get a first class quality item from this store. I would recommend them.
I have purchased several items from david summerfields, and have been thrilled with them all. The staff are very helpful and they always have a great selection, highly recommended.
The staff at this store are great, dont push you into a purchase, will order stock in to view, know their stuff and are generally very helpfull. Great people to deal with.
Do not use!
We bought a Pandora bracelet from this outfit thinking they were a quality jewellers. Bad move
Fast forward a year and a half when the bracelet broke under normal use. We went into the shop to try and resolve the issue but the attack dog (who we think) was the owner started off by insulting the wearer and saying she broke the chain by abuse. This was not true as it was a valued present which has been treated with care.
Once again, if you value customer serveice - AVOID!
I always go to David Summerfield for my daughters pandora and trollbeads and the service is always friendly and helpful, the staff always go out of their way to help you make the best choice and I would highly recommend them
Our niece bought her engagement, wedding and eternity rings from David Summerfield, Metro Centre, so when choosing a diamond ring for ourselves, we visited the store. It was just before Christmas 2009 and I had read some negative reviews of the store on the internet before travelling up to the Metro Centre. After visiting three other jewellers, we arrived at David Summerfield. There were a few people waiting to be served. We waited anxiously, considering the comments posted by other customers. Assistant, Tom was serving a young girl buying a charm for her Pandora bracelet. He honestly seemed to appreciate her choice, was very patient, professional and extrememly polite with her and her ther, like they were his only customers. He then came to serve us. Despite, the shop being full now, we (Tom, my partner and I) looked in the window. I tried on as many rings as I wanted. Tom was very patient- I visited the shop a couple times that evening!! He could tell I was looking for a larger diamond than the one we initially chose and suggested the perfect one!! We had to get the ring sent away and sized. Tom offered to clean my other rings at the same time. The rings were back in 3 days!! By then the weather was bad and we travelled up by train which was really handy for the shop. Tom appraised the new and my other engagement ring for insurance purposes and offered to clean them once a year to keep them sparkly!! We would highly recommend David Summerfield, Metro Centre to anyone.
I used the shop, but was hesitant after reading some of the reviews. I went in with these bad reviews in mind. Well! They were great, really good customer service and very helpful.
I pointed out that they had some bad reviews online and the lad (Nick or Tom)who served me was not aware of it. So had to do them justice and tell of my great shopping experiance there.
Some of the items that I wanted were not in stock, they had them there in 2 days, so well done Will be returning for more Pandora related stuff soon. Ps: the wife loved her charms that i got for her birthday suprise
The staff are bulous and very helpful,my daughter and I bought our Pandora bracelets from this shop and all the charms. I have even been able to return a charm and replace it with a different one with no bother. Am now considering buying my younger daughter a Pandora bracelet from here for Xmas
I visited the Metro Centre branch for some Pandora charms and, like others, felt that I was an irritation to one of the women behind the counter. I got the impression that she thought she was superior and didnt make me feel comfortable at all, which is a shame as they have an excellent selection of charms.
i recently used the store for a diamond ring, the choice and staff were both ntastic highly recommend them!
I was very surprised to read negative reviews on here as all my experiences with the jewellers have been excellent. The staff were great and very helpful and not pushy as in some places i have been to.
I went in to try a ring in the window. I was made to wait at least 10 minutes to be served as the woman behind the counter had a conversation with her friend. Once served, I decided to put a deposit down for a very expensive ring, and was told to put as much down for deposit as possible or the order would not be taken. As I left the shop, I changed my mind as I was worried how expensive it was so I asked for the deposit back. Bearing in mind that the ring had not even been ordered yet, she told me she couldnt return the deposit. No wonder she asked for a huge deposit. It was funny that I wasnt told about the no refund policy until after the sale. Very bad customer service.
Went to metrocentre branch half an hour before it was due to close to buy a Pandora Bracelet and 4 charms. The lady in there was very irritated that I had arrived as she had already started to pack away. She wouldnt help me find the right charms and her attitude made me leave the shop without anything. I took my custom elsewhere.
I had my wedding ring stolen a few years agao and went to Summerfields to find a new one. The staff were very sympathetic and helpful, and I chose a ring which needed to be made specially in rose and white gold. When the ring arrived I liked it but it didnt go very well with my engagement ring so I took it back to the shop for advice. The staff offered to take the ring back and have another one made for me in a different style, and when the new ring came I absolutely loved it! After reading the negative comments on here I felt I needed to tell of my experience, as I have only ever had excellent person-centred experience with this jeweller.
just went in to checkout a diamond cross and chain, my mobile rang and I apologised, answered it quickly to arrange to meet my daughter in the shop, the shop assistant then must have decided to make me wait while she chatted to another assistant because I had answered my mobile, subsiquently I left as unattended and the assistant shouted after me, no luck then, well maybe no luck to her as Ill spend my 300.00 elsewhere, this was chester le street branch
I bought a Pandora bracelet, I was advised to get a certain size. I did not feel comfortable with this size when I got home. I went back to the shop and was told they would receive more the following week. I went back the following week and was advised they would be in the day after. Now I keep ringing the shop and they still dont have the bracelet. I asked for a refund as I could get one else where and they wont refund. Exchanges or credit note only.
In contradiction to other reviews listed I have to say I have purchased many items from this jeweller and have always found the service to be excellent. The staff are always extremely helpful and knowledgeable. Most recently I have been buying Pandora jewellery from this store and have been attended to by various members of staff who have always been very courteous and done everything to satisfy my requirements. A trait not often found on the High Street these days! Highly recommended for any of your jewellery needs.
Bought a pandora bracelet and 5 charms for my wife for xmas. When she tried it on xmas day the bracelet was to small. i was told it could be returned so returned it on Dec 30th to be told they did not have a larger bracelet and would not be getting anymore in until Feb at the earliest and the shop do not give refunds. The staff were very rude and unsympathetic. I would certainly not buy from this jewelers again so please be aware before handing over your cash.
My 18 year old daughter bought me a thomas sabo charm here for her 18th birthday as a thank you gift. It is very sentimental as these charms are meant to be. After holidaying in the South of France the charm reacted badly to the heat and a coating peeled off. The staff member was unsympathetic and paid not even lip service to the ct this was a sentimental piece but accused me of getting it wet or spraying perfume on it. I didnt even feel like leaving it with her for Sabo to check out. It means too much Ill just cope with it damaged.
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